Veterinary ER Customer Experience Champion

veterinaryemergencygroupst; Redmond (WA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

401K match

Travel stipend

Flexible schedules

Veg swag

Job summary

Veterinary Emergency Group (VEG) in Redmond, WA, is seeking a Customer Experience Coordinator to shape the client journey from first contact through post-visit follow-up. You will be outgoing, personable, and professional, always saying yes to help pets and their families.

You’ll oversee all patient communications (calls, emails, texts), relay urgent medical details to doctors, assist with payments and financing options, and collaborate with technicians and clinicians to deliver a compassionate,

Qualifications

• Minimum 2+ years in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced, noisy ER environment.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
• Keep technicians and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet's care and strengthen relationships.
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Adaptability

Tools

Practice management software

Job description

Veterinary Emergency Group (VEG) in Redmond, WA, is seeking a Customer Experience Coordinator to shape the client journey from first contact through post-visit follow-up. You will be outgoing, personable, and professional, always saying yes to help pets and their families.

You’ll oversee all patient communications (calls, emails, texts), relay urgent medical details to doctors, assist with payments and financing options, and collaborate with technicians and clinicians to deliver a compassionate,