Veterinary Diagnostics Growth Partner

Antech Diagnostics; Town of Texas (WI); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical, Dental, Vision

401(k) with company match

Tuition/Continuing Education Reimburse

Pet Care Discounts

Job summary

Antech Diagnostics is seeking a Diagnostic Success Partner to grow customer utilization across AIS, Sound, IHD and reference lab products. You will partner with the DSM, DSA and sales teams to drive growth, retention, and service excellence with veterinary hospital customers.

Ideal candidates have 1–2 years veterinary/clinical support, 2+ years sales or customer service, and ability to analyze data and build growth plans; occasional travel up to 20%. Office-based with regional travel.

Qualifications

• Bachelor's degree in Animal Health, Biological Sciences, Lab Sciences or Business-related field.
• Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
• 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
• Knowledge of Diagnostic services is strongly preferred.

Responsibilities

• Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.
• Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention.
• Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.
• Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.
• Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.
• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.
• Works with marketing team to identify needs for growth marketing tools and resources.
• Effectively uses multiple software systems to service accounts and maintain company records including Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.
• Demonstrates proficiency in the entire Antech product and service portfolio and can serve as a SME to new-to-org DSMs and DSAs.
• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.
• Build and maintain relationships with referral sources to connect DSMs with new business opportunities.
• Conducts research prior to site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
• Coordinate daily support activities and customer activities at meetings as assigned.
• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
• Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• May be assigned other duties to support customer growth, retention, and support.

Education

Bachelor's degree in Animal Health, Biological Sciences, Lab Sciences or Business-related field

Job description

Antech Diagnostics is seeking a Diagnostic Success Partner to grow customer utilization across AIS, Sound, IHD and reference lab products. You will partner with the DSM, DSA and sales teams to drive growth, retention, and service excellence with veterinary hospital customers.

Ideal candidates have 1–2 years veterinary/clinical support, 2+ years sales or customer service, and ability to analyze data and build growth plans; occasional travel up to 20%. Office-based with regional travel.