Veterinary Receptionist - Specialty Services

Carolina Animal Specialty & Emergency Hospital; Hickory (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and paid holidays

Life insurance and disability coverage

Employee Assistance Program

Legal benefits and employee pet care

Continuing education and development

Career growth opportunities

Job summary

Carolina Animal Specialty & Emergency Hospital in Hickory, NC is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative to support our Specialty team, primarily in Surgery and Rehabilitation. You will welcome clients, schedule appointments, manage check-in/out, and coordinate with veterinarians and technicians to ensure smooth patient flow and quality client service.

This role offers a first-shift schedule, full-time benefits, and starting pay of $16 per hour,

Qualifications

• At least 2 years of veterinary reception or CSR experience.
• Previous experience working in a veterinary hospital.
• Excellent communication, customer service, and interpersonal skills.
• Strong organization and attention to detail.
• Ability to stay calm in emotionally challenging situations.

Responsibilities

• Welcome and support clients throughout their visit.
• Coordinate specialty care: schedule appointments and manage check-in/out.
• Communicate with veterinarians, technicians, and other departments.
• Manage records and payments: invoices and documentation.
• Assist with reception coverage for Internal Medicine and Emergency when needed.
• Maintain an organized reception area.

Skills

Veterinary reception experience

Communication skills

Organization

Customer service

Tools

ezyVet

Instinct

Cornerstone

AVImark

Job description

Veterinary Receptionist - Specialty Services

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Reporting To: Jennifer Graban

Description

Make every interaction count. Help exceptional medicine happen.

When pets need advanced medical care, exceptional client service makes a difference. Carolina Animal Specialty and Emergency (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty team, primarily in Surgery and Rehabilitation, while also providing cross-department support for Internal Medicine and Emergency services.

This is an opportunity for a compassionate, organized veterinary professional who excels at communication, multitasking, and helping clients navigate their pets' care.

Why Join Carolina Animal Specialty and Emergency Hospital?

At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way.

Our hospital provides advanced care in:

• Emergency and Critical Care
• Internal Medicine
• Surgery
• Advanced Diagnostics

Every day brings new challenges, opportunities to learn, and the ability to make a meaningful difference for pets and the families who love them.

What You'll Do

• Welcome and Support Clients: Provide professional, compassionate service to clients and their pets throughout their visit.
• Coordinate Specialty Care: Schedule appointments, manage patient check-in and check-out, and support daily workflows for Surgery and Rehabilitation.
• Communicate with Care Teams: Coordinate with veterinarians, technicians, and other departments to support patient flow and client needs.
• Manage Records and Payments: Maintain accurate electronic medical records, verify client information, process invoices and payments, and manage related documentation.
• Support Hospital Operations: Answer incoming calls, relay messages, assist with client updates and follow-up communication, and provide reception coverage for Internal Medicine and Emergency when needed.
• Maintain an Organized Environment: Help keep the reception area welcoming, professional, and efficient.

What We're Looking For

• At least 2 years of veterinary reception, veterinary CSR, or veterinary medical office experience required.
• Previous experience working in a veterinary hospital.
• Excellent communication, customer service, and interpersonal skills.
• Strong organization, attention to detail, and the ability to manage competing priorities.
• Ability to remain calm, compassionate, and professional in emotionally challenging situations.
• Comfort using veterinary software and multiple computer systems.
• Preferred: Specialty or emergency veterinary experience, familiarity with veterinary terminology, and experience with ezyVet, Instinct, Cornerstone, AVImark, or similar systems.

Schedule

Full-Time | Monday-Friday | 7:00 AM-3:00 PM

Enjoy a consistent first-shift, weekday schedule supporting our Specialty services. Participation in a rotating holiday schedule is required, with holiday coverage shared among the CSR team throughout the year.

Work Environment

This is an active veterinary hospital environment that may involve frequent interruptions, changing priorities, animal noise, odors, fur, bodily fluids, and cleaning and disinfecting products. Candidates should be comfortable moving throughout the hospital, assisting with patient transport when needed, and safely handling or working around animals of varying sizes and temperaments. The role may require standing, walking, bending, and lifting or moving items up to 50 pounds, with assistance or appropriate equipment when needed.

What We Offer

Join a collaborative team committed to excellent patient care, professional development, and supporting the people behind the medicine.

Full-Time Benefits May Include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and disability coverage
• Employee Assistance Program and mental wellness resources
• Legal benefits and employee pet care discounts
• Continuing education and professional development opportunities
• Career growth opportunities across Innovetive Petcare's network of hospitals

Compensation: Starting at $16 per hour, with higher compensation based on experience.

Benefits and program eligibility are subject to applicable plan and program requirements.

Join the CASE Team

At Carolina Animal Specialty and Emergency, exceptional medicine begins with exceptional people. Bring your veterinary client service experience to a team where organization, compassion, and communication help make advanced care possible.