Veterinary Clinical Support Manager

Metropolitan Veterinary Associates, Inc; Plymouth Township (PA); Hybrid; USD 79.000 - 93.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

401k with match

PTO + CE allowance

Tuition reimbursement

Paid lunch breaks

Pet care discounts

Pet food discounts

Paid volunteer time

Uniform allowance

Zusammenfassung

Hickory Veterinary & Specialty Hospital / COVE Animal Health seeks a Clinical Support Manager to lead the clinical support team, oversee daily operations, and ensure safe, compliant patient care. You will develop schedules, mentor staff, and partner with hospital leadership to drive service improvements.

The role requires at least 5 years of clinical experience with supervisory skills; veterinary technician licensure is preferred.

Qualifikationen

• At least 5 years of clinical experience (specialty or emergency preferred).
• Supervisory or leadership experience highly valued.
• Veterinary technician licensure preferred.
• Strong skills in coaching, team building, and cross-department communication.
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance.
• Comfort with digital medical records and scheduling tools.
• Collaborative, problem-solving mindset and emotional intelligence.

Aufgaben

• Lead the team; hire, train, coach, mentor clinical support staff and conduct performance reviews.
• Run daily operations; build department schedules and manage workflow.
• Be the go-to leader on the floor; handle issues, cover administrative needs, jump in when needed.
• Keep care safe and consistent; develop clinical protocols and ensure OSHA/AAHA/regulatory compliance.
• Drive improvement; identify opportunities to enhance processes and reduce risk.
• Partner with hospital leadership to improve patient care and support services.
• Be one of three Clinical Support Managers ensuring weekday and weekend coverage.

Kenntnisse

Clinical leadership

Team building

Coaching

Communication across departments

OSHA guidelines knowledge

Clinical protocols know-how

Digital medical records

Scheduling tools

Tools

Electronic medical records (EMR)

Scheduling software

Jobbeschreibung

We’re always looking for passionate, knowledgeable, and all around great people who specialize in the many areas of veterinary services. We take care of our team so they can focus on the care of patients. Our extraordinary team has a shared passion to create an inclusive and diverse environment where we grow together, restore together, and celebrate together. With a variety of backgrounds, ideas, and expertise, we are a team of empathetic individuals with a passion for healing.

Competitive Compensation

Metropolitan Veterinary Associates (MVA) continually stays up to date on the industry rates and standards so that we can reward our team members with competitive salaries.

With hard work and dedication, MVA will help you grow and develop with education assistance programs as well as a multitude of internal growth opportunities.

Time Off

Time off is important to health and wellbeing, and we offer a generous amount. We know that time spent out of the office doing what you want is what you need.

Continuing Education Compensation

In our animal care field it’s important that we stay tuned into medical advances and technologies. All of our team members are compensated for their continued education.

Multiple Health-Care Packages

All of our team members have a wide variety of Health-Care package options so that they can chose the plan that works best for them.

Employee Pet Accounts

Your pets are our family too. All of our team members are invited to create employee pet accounts for their pet family members so that they too can stay healthy and happy.

Find Career Opportunities With Us

We are continuously looking for a team of friendly and compassionate professionals to contribute to our continued goal. We chose to place patient care and communication first and treat every pet as if they are part of our family, and hope to continue growing with the support of our community.

Clinical Support Manager, Hickory Veterinary & Specialty Hospital
Plymouth Meeting, PA | Full-Time | $79,000-$93,000/year, based on experience

Schedule

You'll work four 10-hour shifts each week (40 hours).

Weekdays

• You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
• Three of your weekday shifts run 7am–5pm, and one runs 10am–8pm.
• You'll work every third weekend (Saturday and Sunday).
• On your weekend rotation, you'll also have the Friday before and the Monday after off

Why HVSH

• Medical/Dental/Vision
• 401k with match
• PTO + CE allowance
• Tuition reimbursement
• Paid Lunch Breaks
• Pet care discounts
• Pet food discounts
• Paid volunteer time
• Uniform allowance

What You'll Do

• Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
• Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
• Be the go-to leader on the floor. Handle issues as they come up, cover administrative needs, and jump in wherever you're needed.
• Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
• Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
• Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
• You’ll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.

What You Bring

• At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
• Supervisory or leadership experience (highly valued)
• Veterinary technician licensure (preferred)
• Strong skills in coaching, team building, and communicating across departments
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
• Comfort with digital medical records and scheduling tools
• A collaborative, problem-solving approach and strong emotional intelligence

Hickory Veterinary & Specialty Hospital / COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.