Veterinary Clinic Customer Service & Scheduling Pro

Community Veterinary Partners; Quakertown (Bucks County); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Life insurance

Disability insurance

Employee discounts

Paid training

Job summary

Quakertown Veterinary Clinic is hiring Customer Service Representatives to support our veterinary hospital and call center. We are looking for dependable individuals who enjoy helping people, communicate professionally, and can stay organized in a busy healthcare environment.

As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.

Qualifications

• Customer service or receptionist experience required.
• Veterinary or healthcare experience is helpful but not required.
• Comfortable using computers and learning practice management software.
• Strong communication, organization, and multitasking skills.
• Reliable, professional, and able to work well as part of a team.

Responsibilities

• Answer incoming calls and assist clients with questions.
• Schedule appointments and update client and patient information.
• Welcome clients and complete check‑in and check‑out procedures.
• Process payments and maintain accurate records; coordinate communication between clients and staff.
• Respond to email inquiries and perform general administrative duties.
• Assist with retail purchases, prescription diets, and hospital products.
• Help maintain a clean, organized reception area.
• Provide courteous, compassionate service to clients during routine and emergency visits.

Skills

Customer service

Receptionist experience

Team player

Computer literacy

Multitasking

Job description

Quakertown Veterinary Clinic is hiring Customer Service Representatives to support our veterinary hospital and call center. We are looking for dependable individuals who enjoy helping people, communicate professionally, and can stay organized in a busy healthcare environment.

As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.