Veterinary Client Services Specialist - Flexible Scheduling

Heartland Veterinary Partners LLC; Goodlettsville (TN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Goodlettsville Animal Hospital seeks a friendly Client Service Representative to manage front-desk duties, record maintenance, appointment tracking and client interactions. You will ensure an exceptional client experience while supporting veterinary staff.

Requirements include weekend availability and a high school diploma; veterinary experience is preferred. The role includes opening/closing procedures, cash handling, and coordinating patient records, with a focus on patient care and client

Qualifications

• Prior veterinary experience required.
• Prior customer service experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Goodlettsville Animal Hospital seeks a friendly Client Service Representative to manage front-desk duties, record maintenance, appointment tracking and client interactions. You will ensure an exceptional client experience while supporting veterinary staff.

Requirements include weekend availability and a high school diploma; veterinary experience is preferred. The role includes opening/closing procedures, cash handling, and coordinating patient records, with a focus on patient care and client