Veterinary Client Services Specialist — Flexible Schedule

Pet Health Centers at North Shore Animal League America; Port Washington (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Competitive salary

Job summary

Pet Health Centers at North Shore Animal League America is seeking a Client Services Representative to provide outstanding customer service to clients. This role serves as the first contact for potential clients and works closely with veterinarians to ensure patient care. Responsibilities include managing communications, scheduling appointments, and maintaining patient records.

The ideal candidate will have a strong background in customer service, particularly within a medical or veterinary setting, showcasing excellent communication and organizational skills. This position entails working flexible hours, including weekends.

Qualifications

• 2+ years of customer service experience in a medical or veterinary facility.
• Excellent written and verbal communication skills.
• Must be computer savvy.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Provide outstanding customer service.
• Communicate with clients through phone, email, and virtual platforms.
• Assess emergency calls and direct accordingly.
• Create appointments and check in patients.

Skills

Customer service experience

Written and verbal communication

Computer skills

Teamwork

Organizational skills

Job description

Pet Health Centers at North Shore Animal League America is seeking a Client Services Representative to provide outstanding customer service to clients. This role serves as the first contact for potential clients and works closely with veterinarians to ensure patient care. Responsibilities include managing communications, scheduling appointments, and maintaining patient records.

The ideal candidate will have a strong background in customer service, particularly within a medical or veterinary setting, showcasing excellent communication and organizational skills. This position entails working flexible hours, including weekends.