Veterinary Client Services Specialist — Flexible Schedule

VCA Animal Hospitals; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

Generous personal pet care discounts

And more!

Job summary

VCA Animal Hospitals is seeking a friendly Client Service Representative (CSR) to join our veterinary hospital team, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

If you love animals, communicate well, and thrive in a fast-paced, supportive environment, you’ll fit right in. We offer competitive compensation and benefits, including medical/dental coverage and generous employee pet discounts, with a reliable schedule.

Qualifications

• Passionate about animals and client care.
• Friendly, compassionate, and professional.
• A strong communicator who enjoys interacting with people.
• Able to multitask and remain organized in a fast-paced environment.
• A positive team player who is willing to jump in and help wherever needed.
• Reliable, responsible, and flexible.
• Someone who can maintain a good sense of humor—even on busy days!

Responsibilities

• Greeting clients and visitors; guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound calls for patient follow-ups and prospective clients.
• Explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering client questions regarding products and services.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Keeping the hospital environment clean, organized, safe, and welcoming.
• Assisting with hospital maintenance and the removal of animal waste.

Job description

VCA Animal Hospitals is seeking a friendly Client Service Representative (CSR) to join our veterinary hospital team, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

If you love animals, communicate well, and thrive in a fast-paced, supportive environment, you’ll fit right in. We offer competitive compensation and benefits, including medical/dental coverage and generous employee pet discounts, with a reliable schedule.