Veterinary Client Services Specialist

Dream Team Elite | Powered by DVMElite; Wickenburg (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Advancement opportunities

Job summary

Hassayampa Veterinary Services in Wickenburg, AZ is seeking a Veterinary Customer Service Representative to join our friendly team. You’ll be the first point of contact, ensuring a welcoming experience for clients while supporting the veterinary team throughout the day.

The ideal candidate brings strong customer service and communication skills, a compassionate demeanor, and the ability to multitask in a fast-paced environment. Prior veterinary reception experience is preferred.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and compassionate demeanor.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communicating by phone, email, and in person.
• Basic computer skills and ability to learn veterinary software.
• Dependable, team-oriented attitude.
• Ability to handle sensitive or emotional client situations professionally.
• Reliable transportation to and from the clinic.
• Availability for full-time employment.

Responsibilities

• Greet clients and patients with a warm, professional attitude.
• Answer and direct incoming phone calls.
• Schedule appointments and assist with calendar management.
• Check clients in and out for appointments.
• Collect payments and process transactions accurately.
• Update client and patient information in the practice management system.
• Communicate appointment instructions and basic clinic information.
• Coordinate messages between clients, veterinarians, and the medical team.
• Maintain an organized, welcoming reception area.
• Assist with records requests and other administrative tasks.
• Provide compassionate support to clients during routine and emotional situations.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Phone etiquette

Email handling

Team player

Emotional resilience

Reliable transportation

Full-time availability

Job description

Hassayampa Veterinary Services in Wickenburg, AZ is seeking a Veterinary Customer Service Representative to join our friendly team. You’ll be the first point of contact, ensuring a welcoming experience for clients while supporting the veterinary team throughout the day.

The ideal candidate brings strong customer service and communication skills, a compassionate demeanor, and the ability to multitask in a fast-paced environment. Prior veterinary reception experience is preferred.