Pet Care Client Experience Specialist

GoodVets; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts

Job summary

GoodVets is seeking a Client Service Representative (CSR) in Phoenix, Arizona. In this role, you will create a welcoming experience for clients, manage appointments, and support smooth operations at the reception desk.

Candidates should possess strong communication skills and a positive attitude while being comfortable in a fast-paced environment. The role offers a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) plan with company match.

Qualifications

• Availability to work evenings and weekends.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism.
• Greet clients and manage the check-in/check-out process with efficiency.
• Answer and triage phone calls using a multi-line system.

Skills

Customer service

Communication skills

Interpersonal skills

Multi-line phone systems

Organizational skills

Teamwork

Tools

Practice management software

Windows-based systems

Job description

GoodVets is seeking a Client Service Representative (CSR) in Phoenix, Arizona. In this role, you will create a welcoming experience for clients, manage appointments, and support smooth operations at the reception desk.

Candidates should possess strong communication skills and a positive attitude while being comfortable in a fast-paced environment. The role offers a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) plan with company match.