Veterinary Customer Service Representative

Concierge Elite; Wickenburg (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Advancement opportunities

Job summary

Hassayampa Veterinary Services in Wickenburg, AZ is seeking a Veterinary Customer Service Representative to serve as the first contact for clients and support daily operations. The role emphasizes friendly client interactions, accurate data handling, and collaboration with veterinarians and staff.

Ideal candidates bring excellent customer service, organization, and a compassionate demeanor, with full-time availability and reliable transportation.

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and compassionate demeanor.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable transportation to and from the clinic.

Responsibilities

• Greet clients and patients with a warm, professional attitude.
• Answer and direct incoming phone calls.
• Schedule appointments and assist with calendar management.
• Check clients in and out for appointments.
• Collect payments and process transactions accurately.
• Update client and patient information in the practice management system.
• Communicate appointment instructions and basic clinic information.
• Coordinate messages between clients, veterinarians, and the medical team.
• Maintain an organized and welcoming reception area.
• Assist with records requests and other administrative tasks.
• Provide compassionate support to clients during routine and emotional situations.

Skills

customer service

communication

friendly demeanor

attention to detail

organizational skills

multitasking

phone/email in person

basic computer skills

team player

empathy in client care

transportation

availability for full-time

Job description

Wickenburg, AZ | $19–$25/hour BOE | Full-Time

Hassayampa Veterinary Services is seeking a friendly, dependable, and organized Veterinary Customer Service Representative to join our team in Wickenburg, Arizona.

Our CSR team plays an important role in creating a welcoming experience for clients while helping the veterinary team stay organized and efficient throughout the day. This position is ideal for someone who enjoys working with people, loves animals, and can stay calm and professional in a busy environment.

What You’ll Do

As a Veterinary Customer Service Representative, you’ll serve as one of the first points of contact for our clients and help keep daily operations running smoothly. Responsibilities may include:

• Greeting clients and patients with a warm, professional attitude

• Answering and directing incoming phone calls

• Scheduling appointments and assisting with calendar management

• Checking clients in and out for appointments

• Collecting payments and accurately processing transactions

• Updating client and patient information in the practice management system

• Communicating appointment instructions and basic clinic information

• Coordinating messages between clients, veterinarians, and the medical team

• Maintaining an organized and welcoming reception area

• Assisting with records requests and other administrative tasks

• Providing compassionate support to clients during routine and emotional situations

What We’re Looking For

Ideal candidates will have:

• Strong customer service and communication skills

• A friendly, professional, and compassionate demeanor

• Excellent attention to detail and organizational skills

• The ability to manage multiple priorities in a fast-paced environment

• Confidence communicating by phone, email, and in person

• Basic computer skills and the ability to learn veterinary software

• A dependable, team-oriented attitude

• The ability to handle sensitive or emotional client situations professionally

• Reliable transportation to and from the clinic

• Availability for full-time employment

Previous veterinary reception or animal healthcare experience is preferred, but candidates with strong customer service experience and an interest in veterinary medicine are encouraged to apply.

Compensation, Benefits & Schedule

• $19–$25 per hour

• Full-Time

• Clinic hours:

  • Monday–Friday: 8:00 AM–5:30 PM

  • Saturday: 8:00 AM–12:00 PM

  • Sunday: Closed

• Competitive benefits package

• Advancement opportunities available for motivated employees

Location

Hassayampa Veterinary Services
50607 U.S. Hwy 60 89
Wickenburg, AZ 85390

If you enjoy helping people, love animals, and want to be part of a team that values compassionate service and quality patient care, we’d love to hear from you.