Pet Care Client Services Specialist

Thrive Pet Healthcare; Round Rock (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-dis</

Student loan support tools

Job summary

Thrive Pet Healthcare's Animal Care Clinic in Round Rock, TX is seeking a Veterinary Customer Service Representative to be the hospital's first and last impression. You will manage client requests, schedule appointments, answer questions, and educate clients while ensuring accurate documentation and invoicing.

In this full-time role, you will juggle phone calls, emails, texts, and in-person interactions with a friendly, professional demeanor.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Previous clinical experience.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of our evolving services and products.
• Answering multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning.

Skills

Customer service

Clinical experience

Rapport building

Multitasking

Professional demeanor

Team player

Communication

Job description

Thrive Pet Healthcare's Animal Care Clinic in Round Rock, TX is seeking a Veterinary Customer Service Representative to be the hospital's first and last impression. You will manage client requests, schedule appointments, answer questions, and educate clients while ensuring accurate documentation and invoicing.

In this full-time role, you will juggle phone calls, emails, texts, and in-person interactions with a friendly, professional demeanor.