Veterinary Client Services Specialist

North Carolina State University; Raleigh (NC); On-site; USD 38,000 - 41,200; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Paid Time Off and Leave Programs

Tuition and Academic Assistance

Job summary

North Carolina State University is hiring a Client Services Representative to serve as the primary contact for clients and veterinarians at the NC State Veterinary Hospital. This role will involve coordinating client intake and scheduling, managing records, and supporting overall departmental efficiency.

The ideal candidate will have excellent communication and administrative skills, a commitment to customer service, and the ability to work calmly under pressure. The position offers a salary range of $38,000 - $41,200, and competitive benefits including medical, dental, and tuition assistance.

Qualifications

• High School Diploma or equivalency and one year of related office experience.
• Strong multitasking skills with the ability to manage phones, emails, and financial documentation.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check in clients, manage inquiries.
• Schedule appointments and communicate updates.
• Maintain and verify medical and administrative records.
• Assess client concerns and notify clinical staff as needed.
• Handle deposits and support operational efficiency.
• Cross-train and provide backup support for team members.

Skills

Communication Skills

Customer Service Excellence

Administrative Proficiency

Adaptability

Education

High School Diploma or equivalency

Tools

MS Office

Google Apps

Job description

North Carolina State University is hiring a Client Services Representative to serve as the primary contact for clients and veterinarians at the NC State Veterinary Hospital. This role will involve coordinating client intake and scheduling, managing records, and supporting overall departmental efficiency.

The ideal candidate will have excellent communication and administrative skills, a commitment to customer service, and the ability to work calmly under pressure. The position offers a salary range of $38,000 - $41,200, and competitive benefits including medical, dental, and tuition assistance.