Veterinary Client Services Specialist

Lakefield Veterinary Group; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Lakefield Veterinary Group in Madison, WI seeks a Part Time Customer Service Representative to support Sondel Family Vet Clinic East. The role focuses on welcoming clients, promoting services, and coordinating visits while maintaining a smooth workflow for the veterinary team.

The CSR ensures accurate client communication, handles cash and transactions, and assists with scheduling and follow-up care. Flexible afternoon and weekend availability is valued, with a strong emphasis on compassionate

Qualifications

• High school diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Promote hospital services and products to clients.
• Welcome clients and pets and educate on preventative care.
• Document pet history and services in practice software.
• Schedule client appointments and assist reception.
• Handle cash and daily drawer reconciliation.
• Respond to complaints professionally and resolve issues.

Skills

Customer service

Communication skills

Telephone skills

Cash handling

Computer literacy

Education

High School Diploma or GED

Job description

Lakefield Veterinary Group in Madison, WI seeks a Part Time Customer Service Representative to support Sondel Family Vet Clinic East. The role focuses on welcoming clients, promoting services, and coordinating visits while maintaining a smooth workflow for the veterinary team.

The CSR ensures accurate client communication, handles cash and transactions, and assists with scheduling and follow-up care. Flexible afternoon and weekend availability is valued, with a strong emphasis on compassionate