Veterinary Client Services Specialist

Adobe Animal Hospital - Los Altos; Los Altos (CA); Presencial; USD 33 062 - 35 817; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Paid time off

Continuing education

Discounted veterinary services

Resumo da oferta

A veterinary hospital in Los Altos seeks a friendly Client Services Team member to provide excellent customer service and interact with clients. Candidates should have a high school diploma and at least 2 years of customer service experience. Responsibilities include checking clients in, answering calls, and scheduling appointments. The position offers competitive pay starting at $24.00-$26.00/hr, as well as health benefits, paid time off, and other perks. Interested applicants should enjoy working in a team environment and be comfortable around animals.

Qualificações

• 2+ years customer service experience required.
• Fluent in English (written and oral).
• Comfortable around animals, clients, and medical procedures.

Responsabilidades

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for appointments and emergencies.
• Efficiently answer high volume of phone calls.
• Schedule appointments for both hospital locations.

Conhecimentos

Customer service

Communication skills

Computer skills

Ability to lift or move 40 lbs

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won’t find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge.Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.

Job Location:

Hours:

• Full Time- 40 hours a week
• Client Services is open Monday-Saturday 7am-7pm, and 8am-7pm on Sundays
• Shifts are available between the hours of 6:30am-7pm

Compensation:

• Base wage starts at $24.00-$26.00/hr. including differentials, see below

Available Differentials:

• Weekend shift: additional $3/hr. for any weekend shifts worked

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Efficiently answer high volume of phone calls on multi-line phone system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where your team is handling many tasks at once.
• Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.
• Paid sick, vacation, and holiday time
• Continuing education for professional development
• Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license
• Discounted veterinary services
• Employee assistance program on day 1 of your employment
• Additional benefits listed on our website- www.Adobe-Animal.com

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Requirements

• 18-years old or older
• High school diploma or GED
• 2+ years customer service experience
• Fluent in English (written and oral)
• Basic computer skills
• Must be able to lift or move 40lbs by yourself
• Background check and 3 professional references are required when offered a position
• Comfortable around animals, clients, and medical procedures
• Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time
• 1 weekend day per week, either Saturday or Sunday
• 2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period.

Job Type: Full-time

Pay: From $24.00 per hour

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10-hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Day Shift (Required)

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.