Customer Service Representative

Talentify; Los Altos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Paid time off

Employee assistance program

Job summary

Adobe Animal Hospital in Los Altos is seeking friendly, client-focused teammates for the Client Services Team. You will greet clients, handle check-in, phone calls, and scheduling while learning veterinary operations in an Open Hospital environment.

Previous veterinary experience helps, but we train. This full-time role offers health, dental, 401k, paid time off, and opportunities for training and scholarships as you grow with NVA’s network of veterinary care.

Qualifications

• 2+ years of customer service experience required.
• Fluent in English (written and spoken).
• High school diploma or GED required.

Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Process payments.
• Answer high volume calls on a multi-line system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Demonstrate strong communication and attention to detail.
• Thrives in a fast-paced environment with multiple tasks.

Skills

Customer service

English fluency

Computer basics

Lifting 40lbs

Education

High school diploma

Tools

Phone systems

Job description

Job Description

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won't find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge. Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.

Job Location

• Los Altos/Los Gatos

Hours

• Full Time- 40 hours a week
• Client Services is open Monday-Saturday 7am-7pm, and 8am-7pm on Sundays
• Shifts are available between the hours of 6:30am-7pm
• AWS scheduling (4 10-hour shifts)

Compensation

• Base wage starts at $24.00-$26.00/hr. including differentials, see below

Available Differentials

• Weekend shift: additional $3/hr. for any weekend shifts worked

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Payment processing.
• Efficiently answer high volume of phone calls on multi-line phone system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where your team is handling many tasks at once.

Benefits

• Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.
• Paid sick, vacation, and holiday time
• 401k benefits
• Continuing education for professional development
• Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license
• Discounted veterinary services
• Employee assistance program on day 1 of your employment
• Additional benefits listed on our website- www.Adobe-Animal.com

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Requirements

• 18-years old or older
• High school diploma or GED
• 2+ years customer service experience
• Fluent in English (written and oral)
• Basic computer skills
• Must be able to lift or move 40lbs by yourself
• Background check and 3 professional references are required when offered a position
• Comfortable around animals, clients, and medical procedures
• Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time
• 1 weekend day per week, either Saturday or Sunday
• 2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 10-hour shift
• Day shift

Education

• High school or equivalent (Required)

Experience

• Customer service: 2 years (Required)

Shift availability

• Day Shift (Required)
• One weekend day (Required)

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard