Veterinary Client Services Specialist

University of California, Davis; Davis (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

UC Davis Veterinary Medical Teaching Hospital in Davis, CA seeks a Client Service Representative to provide essential administrative and client-facing support in a fast-paced, 24-hour hospital environment. You will coordinate appointments, admissions, discharges, and patient records while handling billing and payments with care.

Serving as the primary contact for clients, referring veterinarians, clinicians, and students, you will communicate clearly in person, by phone, and via email, helping

Qualifications

• Reception experience in a veterinary or medical office setting.
• Experience using multi-line phone systems in a high-volume environment.
• Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills to interact professionally and effectively with diverse individuals.

Responsibilities

• 60% - Customer Service, Scheduling, Admissions, Phones and Medical Records
• 30% - Discharge, Billing, and Cashiering
• 10% - Training and Mentorship

Skills

Reception

Multi-line phone

Customer service

Billing

Communication

Teamwork

Job description

UC Davis Veterinary Medical Teaching Hospital in Davis, CA seeks a Client Service Representative to provide essential administrative and client-facing support in a fast-paced, 24-hour hospital environment. You will coordinate appointments, admissions, discharges, and patient records while handling billing and payments with care.

Serving as the primary contact for clients, referring veterinarians, clinicians, and students, you will communicate clearly in person, by phone, and via email, helping