Veterinary Client Services Pro — No Weekend Shifts

SPCA Florida; Lakeland (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Paid Holidays

Paid Time Off (PTO)

Health Insurance (SPCA Florida covers

Dental and Vision Insurance

Life Insurance $30,000

Professional development and CE

PSLF eligibility

Employee Assistance Program (EAP)

Bereavement Leave

Jury Duty leave

Continuing Education opportunities

Job summary

SPCA Florida is seeking a Veterinary Client Service Representative (CSR) in Lakeland, FL, with a focus on outstanding client communication and animal care. This role emphasizes no weekend shifts, a supportive team, and a commitment to public pet welfare in the community.

You will be the first contact for clients, manage the calendar, and collaborate with veterinary staff to ensure smooth service delivery while maintaining compassionate care for pets and their owners.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of recent experience in a medical environment (preferably veterinary).
• Knowledge of general office practices and procedures; receptionist experience valued.

Responsibilities

• Serve as the primary point of contact for clients and provide exceptional customer service.
• Schedule appointments and maintain the appointment calendar.
• Coordinate with veterinary staff to ensure timely delivery of services.
• Remain calm in stressful situations while interacting with clients in person and by phone.

Skills

Customer service

Multitasking

Communication

Bilingual

Receptionist experience

Education

High school diploma

Job description

SPCA Florida is seeking a Veterinary Client Service Representative (CSR) in Lakeland, FL, with a focus on outstanding client communication and animal care. This role emphasizes no weekend shifts, a supportive team, and a commitment to public pet welfare in the community.

You will be the first contact for clients, manage the calendar, and collaborate with veterinary staff to ensure smooth service delivery while maintaining compassionate care for pets and their owners.