Veterinary Client Services Pro – 24/7 ER & Wellness

Thrive Pet Healthcare; Fort Worth (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid time off & parental leave

Medical, dental, vision insurance

Pet perks and discounts

401k with employer contribution

CE libraries and workshops

Job summary

The PARC Vet, part of Thrive Pet Healthcare, is seeking an experienced Veterinary Client Service Representative in Fort Worth, TX. You’ll greet clients and their pets, register new clients, and manage wait times with empathy and professionalism.

Role includes education of clients, handling non-medical inquiries, scheduling, and maintaining accurate records. You’ll support the team, handle payments responsibly, and contribute to a compassionate, patient-centered hospital culture.

Qualifications

• Customer service experience and 1 year experience in veterinary medicine are highly preferred
• Knowledge of veterinary triage highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Open availability, including nights, weekends, and holidays
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Skills

Customer service

Vet experience

Communication

Multitasking

Team oriented

Weekend availability

Empathy

Growth mindset

Job description

The PARC Vet, part of Thrive Pet Healthcare, is seeking an experienced Veterinary Client Service Representative in Fort Worth, TX. You’ll greet clients and their pets, register new clients, and manage wait times with empathy and professionalism.

Role includes education of clients, handling non-medical inquiries, scheduling, and maintaining accurate records. You’ll support the team, handle payments responsibly, and contribute to a compassionate, patient-centered hospital culture.