Veterinary Client Service Representative

The Parc Vet; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Pet perks

401k

Continuing education

Job summary

The PARC Vet in Fort Worth, TX is hiring an experienced Veterinary Client Service Representative to join Thrive Pet Healthcare network. You will greet clients and pets, manage registrations, answer inquiries, schedule appointments, and maintain patient records with a focus on compassionate, efficient service.

As part of Thrive Pet Healthcare, you’ll collaborate with a supportive team, handle cash and billing tasks, and contribute to a high-standard care environment across locations.

Qualifications

• Customer service experience and 1 year experience in veterinary medicine are highly preferred.
• Knowledge of veterinary triage highly preferred.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Open availability, including nights, weekends, and holidays.
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Greet clients and their pets to strengthen client relationships and complete registration while communicating wait times.
• Educate clients and answer non-medical inquiries.
• Respond to calls, take messages, and transfer as needed; monitor email and faxes.
• Schedule appointments including in-office diagnostics and coordinate with referring hospitals.
• Maintain up-to-date client/patient records and verify patients entering the hospital.
• Keep front desk, reception, waiting areas and exam rooms clean and organized.
• Ensure accurate billing and reconcile cash drawer with reports.
• Mentor and support fellow team members.

Skills

Customer service

Veterinary experience

Vet triage knowledge

Team collaboration

Multi-tasking

Flexible schedule

Empathetic care

Job description

Veterinary Client Service Representative

The PARC Vet

Fort Worth, Texas

Hiring an experienced, Client Service Representative to join our INCREDIBLE team! At The PARC Vet, a Thrive Pet Healthcare Partner, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

The PARC Vet is a 24/7 Animal Hospital that does it all: Wellness Care and 24/7 ER/Critical Care. Our 25,000 square foot facility is one of the most unique in the country with glass walls that help calm pets' fears. We care about the People as much as the Pets, including our team members.

As a Client Service Representative (CSR), you’ll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR's are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements:

• Customer service experience and 1 year experience in veterinary medicine are highly preferred
• Knowledge of veterinary triage highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Open availability, including nights, weekends, and holidays
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help new client's complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – Our Care In Action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no enrollment waiting period
• Continuing education and development support through our library of free CE courses

and so much more!

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomesJoy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.