Veterinary Client Services Lead (24/7 Emergency)

Veritas Veterinary Partners; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Time Off

CE Allowance

Job summary

Veritas Veterinary Partners is seeking a hands-on Client Services Supervisor to lead our front-line team in a 24/7 emergency and multi-specialty hospital in Eatontown, NJ. You’ll oversee front desk staff, ensure smooth patient flow, and deliver a top-tier client experience aligned with our Care First philosophy.

Ideal candidates have 3+ years in veterinary client services with supervisory experience and proficiency in Impromed, plus familiarity with CareCredit, ScratchPay, and Affir.

Qualifications

• 3+ years of veterinary client services experience, including 1+ year in a supervisory role.
• Proficiency in Impromed or similar practice management software
• Working knowledge of CareCredit, ScratchPay, and Affir
• Strong customer service, de-escalation, and training skills

Responsibilities

• Lead and develop the team
• Ensure accuracy of team’s invoicing, payments, refunds, and registration paperwork in Impromed
• Deliver an exceptional client experience
• Keep operations running smoothly

Skills

Client services

Supervisory experience

Communication skills

Tools

Impromed

CareCredit

ScratchPay

Affir

Job description

Veritas Veterinary Partners is seeking a hands-on Client Services Supervisor to lead our front-line team in a 24/7 emergency and multi-specialty hospital in Eatontown, NJ. You’ll oversee front desk staff, ensure smooth patient flow, and deliver a top-tier client experience aligned with our Care First philosophy.

Ideal candidates have 3+ years in veterinary client services with supervisory experience and proficiency in Impromed, plus familiarity with CareCredit, ScratchPay, and Affir.