Veterinary Front Desk & Client Care Specialist

National Veterinary Associates; Canton Charter Township (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

Lilley Veterinary Medical Center, part of National Veterinary Associates, is seeking a Customer Service Representative (CSR) to be the first point of contact for clients. You will manage front desk duties, schedule appointments, process payments, and maintain medical records while ensuring a positive client experience throughout visits.

The CSR role requires excellent communication, the ability to multitask in a fast-paced veterinary environment, and strong computer skills.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Previous experience in customer service required; veterinary or medical office experience strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and familiarity with scheduling software.
• Ability to remain calm, compassionate, and professional during stressful situations.

Responsibilities

• Greet clients and maintain a welcoming front desk atmosphere.
• Answer phones promptly and professionally, introducing yourself by name.
• Schedule appointments to optimize doctor and staff efficiency.
• Educate clients on hospital services, wellness plans, and preventive care.
• Check in patients and verify client/pet information accurately.
• Process invoices and payments; maintain financial records.
• Maintain confidentiality of client and patient records.
• Assist with medication refills, food orders, and prescription requests under DVM guidance.
• Communicate clearly with clients regarding patient status, wait times, and follow-up instructions.
• Coordinate workflow between front desk and treatment areas.

Skills

Communication

Multitasking

Computer skills

Teamwork

Conflict resolution

Education

High school diploma

Associate’s degree preferred

Tools

Scheduling software

Job description

Lilley Veterinary Medical Center, part of National Veterinary Associates, is seeking a Customer Service Representative (CSR) to be the first point of contact for clients. You will manage front desk duties, schedule appointments, process payments, and maintain medical records while ensuring a positive client experience throughout visits.

The CSR role requires excellent communication, the ability to multitask in a fast-paced veterinary environment, and strong computer skills.