Client Service Representative (CSR) - Veterinary Hospital

Grants Lick Veterinary Hospital; Alexandria (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan with employer matching contributions

Paid Time Off (PTO)

Continued Education Allowance

Bonus & Recognition Platform

Job summary

Grants Lick Veterinary Hospital in Alexandria, Kentucky is seeking a Customer Service Representative (CSR) to join our multi-doctor practice. The ideal candidate is confident, passionate about compassionate patient care, and thrives in a fast-paced environment.

This role involves providing excellent customer service, scheduling appointments, processing payments, and maintaining accurate records. We offer a competitive compensation package that includes health insurance, retirement plans, and continuing education allowances.

Qualifications

• Prior experience in a veterinary practice or medical office is preferred.
• Strong work ethic with a focus on reliability, attendance, and accountability.
• Proven ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide excellent customer service to clients and guests.
• Schedule appointments and surgeries accurately and efficiently.
• Check clients in and out, including processing payments and invoices.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Job description

Grants Lick Veterinary Hospital has been serving families since 1962. We are a multi‑doctor practice looking for a CSR who is confident in a fast‑moving environment, passionate about compassionate patient and client care, and thrives in a collaborative, team‑driven environment. We take pride not only in the care we provide for our community, but also in how we support and invest in our team.

Competitive Compensation Package

• Health Insurance
• Retirement Plan with employer matching contributions
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discount + Monthly Credit
• Uniform Allowance
• Continuing Education Allowance
• Bonus & Recognition Platform
• Employee Assistance Program (EAP)

What to Expect in the Role

• Provide excellent customer service to clients and guests
• Schedule appointments and surgeries accurately and efficiently
• Answer phone calls and relay messages appropriately
• Check clients in and out, including processing payments and invoices
• Oversee our online pharmacy and other online platforms
• Maintain accurate client and patient records
• Communicate effectively with medical staff to ensure smooth daily operations
• Support the team with general front desk and administrative duties
• Maintain a positive, professional, and team‑oriented attitude

Minimum Qualifications

• Prior experience in a veterinary practice or medical office is preferred
• Strong work ethic with a focus on reliability, attendance, and accountability
• Proven ability to work efficiently in a fast‑paced environment
• Strong communication and teamwork skills
• Excellent attention to detail and follow‑through
• Motivated to continue learning and developing skills within veterinary medicine

If you’d like to learn more about our practice, please visit us on Facebook or our website. We look forward to connecting with you!

Facebook: https://www.facebook.com/GLVH859
Website: www.grantslickvet.com