Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency

Lakefield Veterinary Group; Port Orchard (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Continuing Education allowance

Annual scrub allowance

Paid Time Off (PTO)

Paid Holidays

Employee pet discount

Weekday overnight shift differentials

Job summary

Puget Sound Veterinary Specialty & Emergency (PSVSE) is seeking an experienced Emergency Client Service Representative to join our 24/7 ER team. The role focuses on managing emergency calls, coordinating patient check-ins, and ensuring compassionate client care during stressful visits.

Ideal candidates will have at least 1 year of veterinary CSR experience, with preference for emergency or specialty backgrounds.

Qualifications

• Minimum of 1 year veterinary CSR or reception experience.
• Emergency or specialty veterinary experience strongly preferred.
• Strong multitasking, communication, and problem-solving skills.
• Ability to remain calm, compassionate, and efficient in high-pressure situations.
• Confidence handling emotional or sensitive client interactions.
• Team-oriented mindset with a willingness to learn, grow, and support others.

Responsibilities

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy.
• Provide compassionate support to clients during stressful and emotional situations.
• Obtain accurate patient histories and communicate effectively with the medical team.
• Triage calls appropriately and prioritize incoming cases based on urgency.
• Check in emergency patients efficiently while maintaining a positive client experience.
• Support front desk workflow including documentation, payments, and medical record management.
• Collaborate closely with doctors, technicians, assistants, and leadership to support patient care.
• Maintain an organized, professional, and team-focused reception environment.

Skills

Empathy & communication

Multitasking

Problem-solving

Calm under pressure

Teamwork

Job description

Emergency Client Service Representative (CSR) – Veterinary ER

Puget Sound Veterinary Specialty & Emergency (PSVSE)

At PSVSE, our CSR team is more than a front desk team—they are often the first point of support for pets and people during some of their most stressful moments. We are seeking an experienced Emergency Client Service Representativewho thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about providing exceptional client care.

Our hospital is committed to providing gold standard emergency and specialty veterinary care while fostering a culture of compassion, collaboration, accountability, and continuous learning. We believe every interaction matters and that great patient care starts with great communication and teamwork.

Position Summary

The Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit.

This role is ideal for someone who can remain calm and professional during high-stress situations while creating a compassionate and welcoming experience for clients and patients alike.

What You’ll Do

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy
• Provide compassionate support to clients during stressful and emotional situations
• Obtain accurate patient histories and communicate effectively with the medical team
• Triage calls appropriately and prioritize incoming cases based on urgency
• Check in emergency patients efficiently while maintaining a positive client experience
• Support front desk workflow including documentation, payments, and medical record management
• Collaborate closely with doctors, technicians, assistants, and leadership to support patient care
• Maintain an organized, professional, and team-focused reception environment

What We’re Looking For

• Minimum of 1 year of veterinary CSR or reception experience required
• Emergency or specialty veterinary experience strongly preferred
• Strong multitasking, communication, and problem-solving skills
• Ability to remain calm, compassionate, and efficient in high-pressure situations
• Confidence handling emotional or sensitive client interactions
• Team-oriented mindset with a willingness to learn, grow, and support others

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Continuing Education allowance
• Annual scrub allowance
• Paid Time Off (PTO)
• Paid Holidays
• Employee pet discount
• Weekday overnight and weekend shift differentials offered

Why PSVSE

At PSVSE, we believe in supporting one another, growing together, and providing exceptional care to every patient and client who walks through our doors. Our CSR team plays a vital role in creating trust, communication, and compassion from the very first interaction.

If you are looking for a meaningful role in a collaborative emergency and specialty environment, we would love to hear from you.

Compensation Range: $20 USD - $26 USD