Veterinary Client Service Representative – Primary Care

Pieper Veterinary; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

401k plan with employer match

Pet care discount

Uniform allowance

Paid time off

Job summary

Pieper Veterinary is opening Elm City Vet Primary Care in New Haven, CT and seeks a Veterinary Client Service Representative. You’ll be the first contact for clients, creating a welcoming, compassionate experience for pets and their families in a fast-paced, high-volume setting.

If you are empathetic, detail oriented, and eager to learn veterinary terminology, join our collaborative team. We offer in-house CE, growth opportunities, and a supportive culture with benefits and discounts.

Qualifications

• Experience in customer service, preferably in veterinary care.
• Excellent verbal and written communication with clients and staff.
• Ability to stay calm in emotional or high-stress situations.
• Willingness to learn veterinary terminology and workflows.

Responsibilities

• Serve as first contact for clients to provide welcoming service.
• Coordinate appointment scheduling and client inquiries.
• Assist team to ensure smooth clinic operations.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Tools

EzyVet

SmartFlow

Job description

Description

Are you passionate about providing exceptional customer service and making a difference in the lives of pets and their owners We are excited to announce the opening of our brand new primary care location Elm City Vet Primary Care We are looking for a dedicated Veterinary Client Service Representative to join our team As the first point of contact for our clients you will play a crucial role in creating a welcoming and positive experience for both pets and their families If you are a compassionate detail oriented professional with a love for animals this is your chance to be part of something truly special Our vision is a simple one to make the community and the animals and people in it happier and healthier Elm City Vet is located right on vibrant Orange Street in the heart of New Haven This brand new build will feature a spacious lobby to give pets and their families ample space to comfortably relax Our five exam rooms feature double entry to not only maximize efficiency but also promote a safe environment for all pets and their people Pieper Veterinary is a highly respected family of emergency specialty urgent care and primary care hospitals in CT PA MA and ME

What to Expect

Environment of Collaboration Our hospital locations work closely together with each other as well as the SpecialtyER location in Middletown to provide the best possible care for the pets we see Commitment to Continuing Education We want to retain and develop our talent to the best of our ability You can expect numerous in house CE opportunities and any mentoring available to support and achieve your goals Career Advancement We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things you can expect to be promoted from within

About You

We strongly believe that veterinary medicine is a team sport and our ideal candidate is someone who feels the same Communication is key in our industry and we are looking for people who navigate both client and interpersonal communication with skill and ease We are seeking a Client Service Representative who will thrive in a fast paced high volume setting Our ideal candidate will have the ability to remain calm during emotional and stressful situations as well as the ability to handle patients on a leash or in a carrier Experience with EzyVet and Smartflow are an additional plus but not required We highly value collaboration from all staff members so please speak up as your input is not only valued but can make a difference

Compensation

Based on experience starting at 1700 2100 an hour

Anticipated Schedule

This is a Full Time position Monday Tuesday Thursday and Friday 945am 8pm Saturday rotation is required

Whats in it for you

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical dental and vision insurance
• Mental Health Focused Services
• 401k plan with a strong employer match
• Up to 75 employee pet care discount
• Annual uniform allowance

We know its not always easy to make a move We treat all interviews as confidential and if a casual chat is more your style we can do that too We genuinely love what we do and the people we work with

Requirements

• Previous experience in a customer service role preferably in a veterinary setting is preferred
• Familiarity with veterinary terminology or a willingness to learn
• Excellent verbal and written communication skills to interact with clients and staff
• Exceptional interpersonal skills with a warm friendly and empathetic approach to clients and their pets
• Ability to handle challenging client situations with tact patience and understanding
• Ability to manage multiple tasks simultaneously in a fast paced environment
• Ability to work collaboratively with veterinarians technicians and other staff members to ensure smooth clinic operations
• Flexibility to assist with other duties as needed and work effectively in a team oriented environment
• Reliable punctual and dependable with a strong work ethic and a commitment to delivering exceptional service
• Ability to remain calm and composed under pressure especially in high stress or emotional situations
• Willingness to continue learning and stay updated on best practices in client service and veterinary careACP2