Veterinary Client Service Representative – Call Center

Pieper Veterinary; Middletown (CT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Social events

Paid time off

Career growth & training

Medical, dental & vision insurance

Mental health services

401k with employer match

Pet care discount

Uniform allowance

Job summary

Pieper Veterinary in Middletown, CT is seeking a Call Center Client Service Representative to join our Specialty Emergency and Primary Care team. You will engage with clients, coordinate appointments, and support clinicians in a fast-paced environment while delivering compassionate service for both people and pets.

Qualifications include experience in customer service, excellent communication, and the ability to stay calm under pressure. EzyVet and SmartFlow familiarity are a plus.

Qualifications

• Experience in customer service, preferably in a veterinary setting.
• Excellent verbal and written communication skills.
• Warm, friendly and empathetic approach with clients and their pets.
• Ability to handle challenging client situations with tact and patience.
• Strong teamwork with veterinarians and staff to ensure smooth clinic operations.

Responsibilities

• Greet clients upon arrival and assist with check-in/check-out.
• Answer phones and respond to client inquiries in a fast-paced environment.
• Coordinate appointments and manage scheduling flow.
• Provide exceptional client service and support to veterinary team.
• Maintain professionalism and calm demeanor during emotional situations.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Multitasking

Team collaboration

Tools

EzyVet

SmartFlow

Job description

Description We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind compassionate and detail oriented Call Center Client Service Representative to join our fantastic team of veterinary professionals in our Specialty Emergency and Primary Care practice in Middletown Connecticut Our vision is simply to make the community and the people and animals in it happier and healthier and we need you to help us accomplish that

What to Expect

Environment of Collaboration Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care Neurology Internal Medicine Radiology Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians With the support of their technicians assistants and liaisons the hospital teams work closely together to deliver the highest quality of care

Career Advancement

We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things you can expect to be promoted from within

Commitment to Continuing Education

We want to retain and develop our talent to the best of our ability You can expect numerous in house CE opportunities and any mentoring available to support and achieve your career goals

Environment of Belonging

With so many specialties at your fingertips its easy to find where you fit We also promote an environment of inclusivity so that everyone feels welcome

About You

We strongly believe that veterinary medicine is a team sport and our ideal candidate is someone who feels the same Communication is key in our industry and we are looking for people who navigate both client and interpersonal communication with skill and ease We are seeking a Client Service Representative who will thrive in a fast paced high volume setting Our ideal candidate will have the ability to remain calm during emotional and stressful situations as well as the ability to handle patients on a leash or in a carrier Experience with EzyVet and Smartflow are an additional plus but not required We highly value collaboration from all staff members so please speak up as your input is not only valued but can make a difference

Compensation

Based on experience 1875 2475

Anticipated Schedule

This is a full time position 5 days a week 8 hour shifts Tuesday Wednesday Thursday and Friday 8am 430pm Saturday 7am 330pm Weekend and Holidays are required

Whats in it for you

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical dental and vision insurance
• Mental Health Focused Services
• 401k plan with a strong employer match
• Up to 75 employee pet care discount
• Annual uniform allowance

We know its not always easy to make a move We treat all interviews as confidential and if a casual chat is more your style we can do that too We genuinely love what we do and the people we work with

Requirements

• Previous experience in a customer service role preferably in a veterinary setting is preferred
• Familiarity with veterinary terminology or a willingness to learn
• Excellent verbal and written communication skills to interact with clients and staff
• Exceptional interpersonal skills with a warm friendly and empathetic approach to clients and their pets
• Ability to handle challenging client situations with tact patience and understanding
• Ability to manage multiple tasks simultaneously in a fast paced environment
• Ability to work collaboratively with veterinarians technicians and other staff members to ensure smooth clinic operations
• Flexibility to assist with other duties as needed and work effectively in a team oriented environment
• Reliable punctual and dependable with a strong work ethic and a commitment to delivering exceptional service
• Ability to remain calm and composed under pressure especially in high stress or emotional situations
• Willingness to continue learning and stay updated on best practices in client service and veterinary care
• Must be 18 years or older to apply
• ACP2