Veterinary Client Service Representative – 3rd Shift

Pieper Veterinary; Middletown (CT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pet care discount

Annual uniform allowance

401k plan with employer match

Medical, dental & vision insurance

Mental Health Focused Services

Competitive PTO & holidays

Job summary

Pieper Veterinary in Middletown, CT is seeking a kind, compassionate Third Shift Client Service Representative to join our Specialty Emergency and Primary Care team. You will help ensure a smooth check-in, coordinate with technicians and veterinarians, and create a calm, comforting experience for clients and their pets.

The position is full-time, 4–5 nights per week from 10:30 PM to 7:00 AM, with weekend and holiday coverage.

Qualifications

• Previous experience in a customer service role preferably in a veterinary setting is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm friendly and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact patience and understanding.
• Ability to manage multiple tasks simultaneously in a fast paced environment.
• Ability to work collaboratively with veterinarians technicians and other staff members to ensure smooth clinic operations.
• Flexible to assist with other duties as needed and work effectively in a team oriented environment.
• Reliable punctual and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure especially in high stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.
• ACP2

Responsibilities

• Greet clients and manage front-desk check-in/check-out in a fast-paced veterinary clinic.
• Provide clear communication between clients and veterinary staff.
• Assist with client education and scheduling while maintaining patient confidentiality.
• Remain calm and supportive during emotional situations involving pets and owners.
• Collaborate with veterinarians, technicians, and team members to ensure smooth operations.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Team collaboration

Reliability

Calm under pressure

Empathy

Front desk duties

Tools

EzyVet

SmartFlow

Job description

Description We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind compassionate and detail oriented Third Shift Client Service Representatives to join our fantastic team of veterinary professionals in our Specialty Emergency and Primary Care practice in Middletown Connecticut Our vision is simply to make the community and people and animals happier and healthier and we need you to help us accomplish that

What to Expect

Environment of Collaboration Our VECCS Level 1 Certified hospital includes specialists in Emergency & Critical Care Neurology Internal Medicine Radiology Oncology Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians With the support of their technicians assistants and liaisons the hospital teams work closely together to deliver the highest quality of care

Career Advancement We pride ourselves on recognizing top talent and strong work ethics and if you demonstrate those things you can expect to be promoted from within

Commitment to Continuing Education We want to retain and develop our talent to the best of our ability You can expect numerous in house CE opportunities and any mentoring available to support and achieve your career goals

Environment of Belonging

With so many specialties at your fingertips its easy to find where you fit We also promote an environment of inclusivity so that everyone feels welcome

About You

We strongly believe that veterinary medicine is a team sport and our ideal candidate is someone who feels the same Communication is key in our industry and we are looking for people who navigate both client and interpersonal communication with skill and ease We are seeking a Client Service Representatives who will thrive in a fast paced high volume setting Our ideal candidate will have the ability to remain calm during emotional and stressful situations as well as the ability to handle patients on a leash or in a carrier Experience with EzyVet and Smartflow are an additional plus but not required We highly value collaboration from all staff members so please speak up as your input is not only valued but can make a difference

Anticipated Schedule

This is a Full Time position 4 5 days a week 1030pm 7am Weekends and holidays are required

Compensation

Based on experience 1875 2475 an hour 3rd shift differential

Whats in it for you

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical dental and vision insurance
• Mental Health Focused Services
• 401k plan with a strong employer match
• Up to 75 employee pet care discount
• Annual uniform allowance

We know its not always easy to make a move We treat all interviews as confidential and if a casual chat is more your style we can do that too We genuinely love what we do and the people we work with

Requirements

• Previous experience in a customer service role preferably in a veterinary setting is preferred
• Familiarity with veterinary terminology or a willingness to learn
• Excellent verbal and written communication skills to interact with clients and staff
• Exceptional interpersonal skills with a warm friendly and empathetic approach to clients and their pets
• Ability to handle challenging client situations with tact patience and understanding
• Ability to manage multiple tasks simultaneously in a fast paced environment
• Ability to work collaboratively with veterinarians technicians and other staff members to ensure smooth clinic operations
• Flexibility to assist with other duties as needed and work effectively in a team oriented environment
• Reliable punctual and dependable with a strong work ethic and a commitment to delivering exceptional service
• Ability to remain calm and composed under pressure especially in high stress or emotional situations
• Willingness to continue learning and stay updated on best practices in client service and veterinary care
• Must be 18 years or older to apply
• ACP2