Veterinary Client Service Representative I/II (CARE)

University of Florida; Gainesville (FL); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

TEAMS salary plan eligibility

Résumé du poste

The University of Florida is seeking a Veterinary Client Service Representative I/II (CARE) to be a friendly frontline liaison for clients and referring veterinarians at the UF Small Animal Hospital. This role emphasizes excellent communication, organization, and a compassionate approach to both clients and their animals.

Responsibilities include coordinating visits, managing client flow, and supporting the care team to maintain efficient operations.

Qualifications

• Excellent communication skills and ability to problem solve in a busy veterinary clinic environment.
• Strong customer service focus with ability to empathize with clients and manage expectations.

Responsabilités

• Facilitate client visits and direct communications during visits.
• Act as liaison between clients and hospital staff to ensure smooth visits.
• Provide professional, organized customer service and maintain a positive public image.

Connaissances

Excellent communication

Customer service

Empathy

Problem solving

Team player

Formation

High school diploma or equivalent

Description du poste

Veterinary Client Service Representative I/II (CARE)

Job No: 541679

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Veteran's Preference Eligible, Veterinary Medicine/Animal Care

Department: 28319000 - VM-SAH CUSTOMER SERVICE

Job Description

Classification Title: Client Service Representative I/II (CARE)

Classification Minimum Requirements: Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Veterinary CSR II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

Available Shifts

• Monday through Friday, 7 a.m. to 4 p.m.
• Monday through Friday, 9 a.m. to 6 p.m.

Expected Salary: $19 - $21 hourly

Preferred: Experience in veterinary medicine or in a clinic environment

• Limited benefits, including health insurance and paid time off.
• When appropriate certifications are achieved, promotional opportunities to a level II title may be available.
• This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close: 11 November 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.