Veterinary Client Service Representative - Evenings

MedVet Medical & Cancer Centers for Pets; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Strong career growth

Comprehensive Health Benefits

Vision and Dental

HSA, FSA

401k with Employer Match

PTO

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Pet Insurance

Disability Insurance

Education Assistance

Job summary

MedVet Medical & Cancer Centers for Pets is hiring a Client Service Representative to be the first point of contact for clients and their pets. You will manage appointments, payments, and medical records in a fast-paced emergency and specialty environment.

Ideal candidates bring excellent communication, compassion, and the ability to multi-task while maintaining professional composure in stressful situations. On-site work with strong team collaboration is essential.

Qualifications

• Experience in client-facing roles with strong communication skills.
• Ability to navigate hospital workflow and veterinary terminology.
• Accurate data entry and familiarity with medical records and payment processing.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Teamwork

Self-motivation

Computer literacy

Critical thinking

Calm under pressure

Tools

Microsoft Word

Excel

Job description

Proposed work schedule; Wednesday-Saturday from 2pm-12am

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as wellas your teammates.We are looking for: Client Service Representative (CSR)

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.