Veterinary Client Service Representative - Evenings

MedVet; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Vision & dental

HSA & FSA

401k match

PTO

Shift differential

On-call pay

Uniform allowance

Pet discounts

Disability insurance

Life insurance

Continuing education

Job summary

MedVet in Dayton, Ohio is seeking a Veterinary Client Service Representative to deliver outstanding client service and support to our emergency and specialty teams. This role handles front-desk interactions, data entry, payment processing, and coordination of patient flow while maintaining a compassionate and professional demeanor.

The candidate will manage medical records, assist with client questions, and ensure a smooth MedVet experience for clients and their pets.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivated and able to work in a team or autonomously.
• Comfort with fast-paced environment and flexible hours.
• Basic computer skills including Word and Excel.
• Previous experience in veterinary setting preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Client service

Attention to detail

Teamwork

Self-motivation

Microsoft Word

Microsoft Excel

Veterinary setting experience

Tools

None

Job description

Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:

Veterinary Client Service Representative

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are.

MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.