Veterinary Client Service Representative - Day Shift

XPrep Learning Solutions LLC; Meridian (ID); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Health Savings Account

Flexible Spending Account

Pet perks including free exams and vet

Backup and ongoing care support for a/

Mental health benefits

401k with employer contribution

Free CE courses

Job summary

All Valley Animal Care Center is seeking an upbeat, self-starter with veterinary customer service experience to join our Day shift team. You will greet clients, answer calls and emails, triage questions, and schedule appointments while providing exceptional service to pets and their families.

Responsibilities include processing payments, maintaining patient records, dispensing medications, and keeping the client areas clean.

Qualifications

• Professional demeanor and dependable work ethic.
• Excellent communication with clients and team.
• Experience in veterinary customer service is preferred.

Responsibilities

• Providing quality, professional service to all clients in person, by phone, or email.
• Answering calls and emails, triaging concerns, and directing questions to the right staff.
• Scheduling appointments and boarding as applicable.
• Dispensing pharmaceuticals and processing prescriptions with pharmacies.
• Using the information system to process payments and maintain records.
• Providing product/service information to clients.
• Processing payments and balancing cash receipts.
• Maintaining cleanliness of client areas.

Skills

Professional

Dependable

Positive attitude

Excellent communication

Team player

Customer service skills

Loves pets and people

Job description

We are seeking an upbeat, self-starter with veterinary customer service experience to join our Day shift team at All Valley Animal Care Center!

The ideal candidate is:

• Professional
• Dependable
• Demonstrates a positive attitude
• Excellent Communication
• Enjoys working with awesome co-workers
• Superior customer service skills
• Loves pets and people

Job Duties

• Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
• Accurately scheduling appointments and boarding reservations as applicable.
• Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
• Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Providing knowledgeable information to clients regarding our products and services.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution
• Continuing education and development support through our library of free CE courses and paid time off to complete

If you are passionate about pets and providing exceptional customer service, we want you to join our team!