Veterinary Client Service Representative - Day Shift

AAVMP; Meridian (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

Pet perks

Backup and ongoing care support

Mental health benefits

401k with employer contribution

Free CE courses

Job summary

All Valley Animal Care Center is seeking an upbeat, self-starter for the Day shift to deliver exceptional veterinary client service and support to a friendly team.

The ideal candidate will be professional, dependable, with strong communication and a love for pets and people, providing top-notch customer service across in-person, phone, and email channels.

Qualifications

• Professional, dependable, and positive attitude.
• Excellent communication with clients and team.
• Team-oriented with good coworker relationships.
• Superior customer service skills.
• Loves pets and people.
• Ability to engage with clients and triage questions.
• Comfort with veterinary terminology and processes.

Responsibilities

• Provide quality, professional service to all clients in person, by phone, or email.
• Answer calls or emails promptly and direct questions appropriately; triage as needed.
• Schedule appointments and boarding reservations accurately.
• Dispense pharmaceuticals and call prescriptions to pharmacies as needed.
• Use the information system to process payments and maintain records.
• Provide knowledgeable information about products and services to clients.
• Process and balance cash receipts.

Skills

Professional

Dependable

Positive attitude

Excellent communication

Team player

Customer service

Pet lover

Job description

We are seeking an upbeat, self-starter with veterinary customer service experience to join our Day shift team at All Valley Animal Care Center!

The ideal candidate is:

• Professional
• Dependable
• Demonstrates a positive attitude
• Excellent Communication
• Enjoys working with awesome co-workers
• Superior customer service skills
• Loves pets and people

Job Duties

• Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
• Accurately scheduling appointments and boarding reservations as applicable.
• Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
• Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Providing knowledgeable information to clients regarding our products and services.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution
• Continuing education and development support through our library of free CE courses and paid time off to complete

If you are passionate about pets and providing exceptional customer service, we want you to join our team!