Veterinary Client Service Representative - Day Shift

All Valley Animal Care Center; Meridian (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Vision benefits

Pet perks

401k

CE opportunities

Job summary

All Valley Animal Care Center in Meridian, ID, is seeking an upbeat, client-focused veterinary front desk team member for our day shift. You will provide professional service to clients in person, on the phone, and by email, acting as liaison between clients and the DVM.

The ideal candidate has veterinary customer service experience, excellent communication, and loves pets and people. We offer paid time off, comprehensive health benefits, a 401(k), and access to free CE courses, with

Qualifications

• Experience in veterinary customer service preferred.
• Professional and dependable with a positive attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide quality, professional service to clients in person, over the phone, or via email.
• Answer calls promptly and direct questions to appropriate staff.
• Schedule appointments and boarding reservations.
• Dispense pharmaceuticals as needed and call prescriptions to pharmacies.
• Process payments and maintain client/patient records.
• Provide information about our products and services.
• Maintain cleanliness of client areas.

Skills

Excellent communication

Professional

Dependable

Positive attitude

Pet lover

Vet customer service

Tools

POS software

Job description

Description

We are seeking an upbeat, self-starter with veterinary customer service experience to join our Day shift team at All Valley Animal Care Center!

The ideal candidate is:

• Professional
• Dependable
• Demonstrates a positive attitude
• Excellent Communication
• Enjoys working with awesome co-workers
• Superior customer service skills
• Loves pets and people

Job Duties:

• Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
• Accurately scheduling appointments and boarding reservations as applicable.
• Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
• Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Providing knowledgeable information to clients regarding our products and services.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.

Benefits:

• Paidtime offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Petperksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k with employer contribution
• Continuing education anddevelopment supportthroughour libraryoffree CE courses and paid time off tocomplete

If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: https://allvalleyanimal.com/