Veterinary Client Service Representative - Day Shift

Thrive Pet Healthcare; Meridian (ID); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

Pet perks

Backup care support

Mental health benefits

401k

Job summary

All Valley Animal Care Center is seeking a friendly, upbeat veterinary customer service professional for our day shift team. The role focuses on delivering high-quality client service in person, over the phone, or by email, while supporting the DVM and keeping accurate records.

The ideal candidate has veterinary customer service experience, strong communication skills, and a passion for pets and people. Responsibilities include scheduling, payments, and assisting with clinic operations to ensure

Qualifications

• Veterinary customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and stay organized in a busy clinic setting.

Responsibilities

• Provide quality, professional service to clients in person, over the phone, or via email, acting as liaison between client and DVM.
• Answer phone and email inquiries, triage and direct questions, and make appointment reminders as needed.
• Schedule appointments and boarding reservations accurately.
• Dispense pharmaceuticals and relay prescriptions to pharmacies as needed.
• Use the information system to process payments and maintain client/patient records; complete required forms for euthanasia, surgeries, etc.
• Provide knowledgeable information about products and services to clients.
• Process payments and balance cash receipts.
• Maintain cleanliness of client areas.

Skills

Professional

Dependable

Positive attitude

Excellent communication

Team player

Customer service

Loves pets and people

Job description

Description

We are seeking an upbeat, self-starter with veterinary customer service experience to join our Day shift team at All Valley Animal Care Center!

The ideal candidate is:

• Professional
• Dependable
• Demonstrates a positive attitude
• Excellent Communication
• Enjoys working with awesome co-workers
• Superior customer service skills
• Loves pets and people

Job Duties

• Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
• Accurately scheduling appointments and boarding reservations as applicable.
• Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
• Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Providing knowledgeable information to clients regarding our products and services.
• Accurately processing payments and balancing cash receipts.
• Assisting in maintaining the cleanliness of client areas.

Benefits

• Paidtime offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Petperksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k with employer contribution
• Continuing education anddevelopment supportthroughour libraryoffree CE courses and paid time off tocomplete

If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: https://allvalleyanimal.com/

Apply today! We look forward to hearing from you!