Veterinary Client Service Representative

Vicar Operating, Inc. dba VCA; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Stoney Creek Animal Hospital in Charlotte, NC is seeking a friendly Client Service Representative to join our team. We value a positive attitude and professional service as we strive to deliver excellent care to clients and their pets.

Responsibilities include greeting visitors, answering phones, scheduling appointments, processing payments, explaining fees, recommending products, educating clients, managing medical records, and keeping the facility clean.

Qualifications

• Customer service skills for greeting visitors and assisting clients.
• Ability to handle phone inquiries and coordinate schedules.
• Ability to explain fees and process payments.
• Ability to educate clients on products and services.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Managing medical records, charts, reports, and correspondence.
• Maintaining a clean and orderly hospital environment.

Skills

Customer service

Phone etiquette

Appointment scheduling

Sales knowledge

Tools

Payment processing

Job description

We are seeking a positive Client Service Representative to join our team. At VCA Stoney Creek Animal Hospital in Charlotte, NC, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.