Veterinary Client Experience Specialist

VCA Animal Hospitals; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet discounts

Job summary

VCA Stoney Creek Animal Hospital in Charlotte, NC is seeking a positive Client Service Representative to join our team and help deliver outstanding care to pets and their owners.

As the face of the hospital, you will greet clients, schedule appointments, assist with product recommendations, process payments, and support medical records and hospital upkeep. We offer medical, dental, vision, paid time off, and generous pet discounts.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to explain products and services to clients clearly.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for clients and their pets.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Explain fees, process payments, and assist with product recommendations.
• Maintain medical records, charts, and hospital communications.
• Assist with overall hospital cleanliness and safety.

Skills

Customer service

Phone etiquette

Sales assistance

Job description

VCA Stoney Creek Animal Hospital in Charlotte, NC is seeking a positive Client Service Representative to join our team and help deliver outstanding care to pets and their owners.

As the face of the hospital, you will greet clients, schedule appointments, assist with product recommendations, process payments, and support medical records and hospital upkeep. We offer medical, dental, vision, paid time off, and generous pet discounts.