Veterinary Client Service Representative

VCA Animal Hospitals; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet discounts

Job summary

VCA Stoney Creek Animal Hospital in Charlotte, NC is seeking a positive Client Service Representative to join our team and help deliver outstanding care to pets and their owners.

As the face of the hospital, you will greet clients, schedule appointments, assist with product recommendations, process payments, and support medical records and hospital upkeep. We offer medical, dental, vision, paid time off, and generous pet discounts.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to explain products and services to clients clearly.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for clients and their pets.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Explain fees, process payments, and assist with product recommendations.
• Maintain medical records, charts, and hospital communications.
• Assist with overall hospital cleanliness and safety.

Skills

Customer service

Phone etiquette

Sales assistance

Job description

We are seeking a positive Client Service Representative to join our team.

At VCA Stoney Creek Animal Hospital in Charlotte, NC, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com