Veterinary Client Service Representative

Day & Evening Pet Hospital & Surgical Center; Wall Springs (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Paid time off

Job summary

Day and Evening Pet Hospital and Surgical Center in Palm Harbor, FL is seeking a Client Service Representative. The role is the face and voice of the hospital, handling client flow, check-ins, and first impressions while supporting a three-doctor, busy practice.

Ideal candidates have veterinary CSR experience, excellent communication, and a passion for delivering exceptional client experiences to every pet family that visits our welcoming Florida clinic.

Qualifications

• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is required.
• A positive, fun attitude with a great sense of teamwork.
• Outstanding customer service and communication skills.
• The ability to multitask and stay organized in a busy, fast-paced environment.
• A willingness to jump in wherever needed and support the entire hospital team.
• Dependable, adaptable, and eager to learn and grow.
• A passion for delivering exceptional client experiences and treating every pet like family.

Responsibilities

• As CSR, you’re the face and voice of our hospital.
• You help create the first impression, build relationships with our clients, keep the day moving.
• You ensure our medical team has what they need to take great care of our patients.
• You work as part of a friendly, team-focused hospital where support is constant.
• You help teammates and guests feel welcome, heard, and cared for.

Skills

Customer service

Teamwork

Communication

Multitasking

Organizational skills

Adaptability

Positive attitude

Job description

Description

Client Service Representative

Day and Evening Pet Hospital and Surgical Center

Palm Harbor, FL

What We're Looking For

• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is required.
• A positive, fun attitude with a great sense of teamwork.
• Outstanding customer service and communication skills.
• The ability to multitask and stay organized in a busy, fast-paced environment.
• A willingness to jump in wherever needed and support the entire hospital team.
• Dependable, adaptable, and eager to learn and grow.
• A passion for delivering exceptional client experiences and treating every pet like family.

Schedule

• Three 12-hour weekday shifts each week
• Alternating Saturdays
• No overnight shifts

About our Hospital

Looking for a workplace where your coworkers actually have your back? Welcome to Day & Evening.

We’re not your average veterinary hospital—and we’re definitely not the “everyone stays in their own lane” kind of team.

We’re a three-doctor, busy, full-service hospital where teamwork isn’t just something printed on the wall. It’s how we actually operate. When the phones are ringing, the lobby is full, and the day decides to throw us a curveball, we jump in and help each other. No “that’s not my job” mentality here. If you see something that needs to be done, you help get it done.

Our hospital has a fun, beachy Florida vibe that makes coming to work feel a little less like work. We work hard, laugh a lot, celebrate our wins, and genuinely care about the people we spend our days with.

And because we believe you should have a life outside of work, our team works three 12-hour shifts during the week with rotating Saturdays. That means more full days off to enjoy Florida, spend time with family and friends, hit the beach, run errands, or simply do absolutely nothing. Work hard, live well—that’s the goal.

As a CSR, you’re not just answering phones and checking people in. You’re the face and voice of our hospital. You help create the first impression, build relationships with our clients, keep the day moving, and make sure our medical team has what they need to take great care of our patients.

We’re looking for someone who is friendly, confident, organized, quick on their feet, and genuinely enjoys people. Someone who can handle a busy day without losing their sense of humor—and who understands that sometimes the most important thing you can do is simply help your teammate.

If you want a veterinary workplace where your coworkers actually have your back, your ideas are heard, your hard work is noticed, and you can have some fun along the way, come join us.

Bring your personality. Bring your work ethic. Bring your love of people and pets. We’ll bring the sunshine.

If you're passionate about veterinary medicine, enjoy connecting with clients, and want to be part of a team that works hard, supports one another, and has fun along the way, we'd love to hear from you!

Please note: Veterinary experience is required for this position. While we value exceptional customer service skills, the specialized nature of this role requires prior experience working in a veterinary hospital. Applicants without veterinary experience will not be considered.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of [$17 – $19 / hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.