Veterinary Client Service Representative

Trinity Animal Hospital; Holly Springs (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401k match

Mental health resources

Job summary

Trinity Animal Hospital in Holly Springs seeks a Veterinary Client Service Representative to join Thrive PetHealthcare. You will handle client service, assist with admissions and discharges, and support outpatient care and laboratory testing to ensure smooth hospital operations.

The role emphasizes teamwork, compassionate care for pets and families, with growth through Thrive’s learning programs and benefits.

Qualifications

• Client service experience required.
• 1–2 years of clinical experience preferred.
• An Associate’s or Bachelor’s degree preferred; or the equivalent combination of education, training and experience.

Responsibilities

• Provide end-to-end care for patients and facilitate outpatient treatments.
• Assist with admitting and discharging patients and perform basic hospital support tasks.
• Maintain smooth hospital operations and accurate records while supporting team members.

Skills

Client Service experience

Clinical experience

Education

Associate’s or Bachelor’s degree preferred

Job description

Description

About You

You’ll play an important role in pets’ lives by providing end-to-end care for our precious patients. Your life-changing work will range from the hands‑on care of facilitating outpatient treatments and performing laboratory tests, to support services including admitting and discharging patients. The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Client Service experience requird
• 1-2 years of clinical experiencepreferred
• An Associate’s or Bachelor’s degree preferred; or the equivalent combination of education,

training and experience that provides the required knowledge, skills, and abilities.

Trinity Animal Hospital is looking for a Veterinary Client Service Representative to join us as part of the Thrive PetHealthcare community.

At Trinity Animal Hospital, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive’s national resources.

About The Hospital

Trinity Animal Hospital is a General Practice located in Holly Springs focusing on wellness and disease prevention, including biannual preventative exams, vaccinations, wellness blood work, dental care with ultrasonic scaling and digital dental radiography, nutritional advice, behavioral counseling, spaying and neutering, ultrasounds, orthopedic procedures, and other routine surgery services.

Our hospital has a warm and welcoming environment and a long‑standing client base. We pride ourselves on Teamwork and Reliability. A servant‑heart and integrity are all equally important. We are open Monday through Saturday, serving the Holly Springs, Apex, Raleigh and Fuquay-Varina areas.

You’re Willing And Able To

• Be flexible in attitude and work habits.
• Genuinely enjoy working with animals AND people.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skill
• Have had experience with basic office functions in a busy work environment
• Stay calm and efficient during medical crisis
• Willing to continuously teach and learn.
• Will attend bi‑weekly CSR meetings and quarterly All‑Staff meetings.
• Will have regular check‑ins with Senior CSR to ensure proper training.
• Give and receive feedback respectfully.
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
• Can provide compassionate care to patients and clients.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials.

Through

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits - Our Care In Action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short‑ and long‑term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra

Health

• Paid parental leave
• Purr‑ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance
• Some benefits shown are only for full‑time team members who work 30 hours or more per week.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $18/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.