Veterinary Client Service Representative

Thrive Pet Healthcare; Palm Harbor (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Thrive Pet Healthcare seeks a Client Service Representative for Palm Harbor, FL. You will welcome clients, manage scheduling, and coordinate communication with the veterinary team while delivering friendly, professional service.

Ideal candidates bring veterinary front-desk experience, strong customer service skills, and the ability to multitask calmly in a fast-paced setting. This fulltime role offers three 12-hour shifts and alternating Saturdays.

Qualifications

• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is required.
• Demonstrates outstanding customer service and communication skills.
• Ability to multitask and stay organized in a busy environment.
• Willingness to support the entire hospital team and learn continuously.

Responsibilities

• Greet clients and coordinate appointments for veterinary services.
• Answer phones, schedule visits, and relay messages to the team.
• Assist with client communications and front-desk tasks as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

Description

Client Service Representative

Day and Evening Pet Hospital and Surgical Center

Palm Harbor, FL

What We're Looking For

• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is required.
• A positive, fun attitude with a great sense of teamwork.
• Outstanding customer service and communication skills.
• The ability to multitask and stay organized in a busy, fast‑paced environment.
• A willingness to jump in wherever needed and support the entire hospital team.
• Dependable, adaptable, and eager to learn and grow.
• A passion for delivering exceptional client experiences and treating every pet like family.

Schedule

• Three 12‑hour weekday shifts each week
• Alternating Saturdays
• No overnight shifts

If you're passionate about veterinary medicine, enjoy connecting with clients, and want to be part of a team that works hard, supports one another, and has fun along the way, we'd love to hear from you!

Please note: Veterinary experience is required for this position. While we value exceptional customer service skills, the specialized nature of this role requires prior experience working in a veterinary hospital. Applicants without veterinary experience will not be considered.