Veterinary Client Service Representative

Thrive Pet Care; Frederick (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Free CE courses

Pet perks and discounts

Job summary

Thrive Pet Healthcare’s CARE Veterinary Center in Frederick, MD is seeking a Full-time Client Service Representative to join our day shift team.

You’ll welcome clients, coordinate appointments, manage phone communications, process payments, and support patient check-in and discharge in a fast-paced emergency and specialty setting.

Qualifications

• 1+ year of clinical veterinary experience.
• 2+ years of client/customer service experience.
• Excellent communication and organization skills.
• Positive work attitude and self-motivation.
• Ability to work in fast-paced environment.

Responsibilities

• Welcome clients and coordinate appointments.
• Manage phone communications and processing payments.
• Support patient check-in and discharge.
• Provide compassionate customer service in an emergency and specialty setting.

Skills

Clinical veterinary experience

Client/customer service experience

Communication skills

Organization

Positive attitude

Self-motivated

Job description

Description

CARE Veterinary Center is looking for a Full-time Client Service Representative to join our day shift team as part of the Thrive Pet Healthcare community in Frederick, MD.

About You

You’ll play an important role in the client experience by providing compassionate, organized support throughout each visit. Your work will range from welcoming clients and coordinating appointments to managing phone communications, processing payments, and supporting patient check-in and discharge within a fast-paced emergency and specialty environment.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Minimum 1 year of clinical veterinary experience
• Minimum 2 years of client/customer service experience
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $18 – $22 / hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve.

Thrive Pet Healthcare has been recognized by Top Workplaces with Culture Excellence Awards for Purpose & Values and Work-Life Flexibility. The Purpose & Values award reflects organizations that consistently live what they stand for, brought to life at Thrive through our commitment to shaping the future of pet wellbeing and our core values. These values guide how we work and how we care for pets, clients, and one another. The Work-Life Flexibility award recognizes our focus on making meaningful work sustainable, supporting our teams in balancing professional impact with life outside of work.

We welcome you to join our story and join where #WeThriveTogether. Learn more at thrivepetcare.com.