Veterinary Client Service Representative

medvet; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

HSA, FSA and independent care spending

401k with Employer Match

PTO

Uniform allowance

Employee pet discounts

Short-Term Disability, Life and AD&D

Continuing Education opportunities

Job summary

MedVet is seeking a robust Client Service Representative (CSR) to join our emergency and specialty teams in Ohio. You will greet clients, manage check-ins, answer calls, escort pets to exam rooms, and handle medical records while discussing payment options to ensure a smooth MedVet experience.

The role emphasizes compassionate, professional service, fast-paced multi-tasking, and teamwork. This full-time position offers a Sunday–Wednesday, 6am–4pm schedule with competitive compensation and

Qualifications

• Excellent verbal and written communication skills.
• Strong client service and phone etiquette.
• Ability to stay composed in stressful situations.
• Attention to detail and data entry accuracy.
• Comfort with basic computer tasks (Word/Excel).

Responsibilities

• Greet and check-in clients.
• Answer tele phones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Excellent communication

Client service

Multitasking

Attention to detail

Teamwork

Self-motivation

Creativity under pressure

Professional composure

Critical thinking

Computer literacy (MS Word, Excel)

Tools

Microsoft Word

Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Proposed Schedule: Sunday - Wednesday, 6am to 4pm

This role has a hiring range of $15.00-21.75/hr based on experience.

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.