Veterinary Client Service Representative

VCA Animal Hospitals; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Sick time

Holiday pay

Parental leave

Headspace access

Job summary

VCA Animal Hospitals is seeking a Client Service Representative at our AAHA-accredited emergency and specialty animal hospital in Chattanooga, TN. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling appointments.

This role includes explaining fees, processing payments, recommending products and services, and supporting hospital operations to keep the facility neat and efficient while educating clients on basic pet care.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and client communications
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
• Managing medical records, charts, reports and correspondence.

Job description

Location: VCA Regional Institute for Veterinary Emergencies and Referrals

2132 Amnicola Hwy Chattanooga, TN 37406

VCA RIVER is seeking talented Client Service Reps to join the team at our AAHA-accredited emergency and specialty animal hospital in Chattanooga, TN!

We are home to a wonderful team of specialists, technicians, and support staff, with services including Internal Medicine, Surgery, Rehabilitation, Diagnostic Imaging, Ophthalmology, and 24/7 Emergency & Critical Care.

About The Role

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms


• Scheduling and confirming appointments


• Placing outbound calls for follow-ups and client communications


• Presenting and explaining fees, including processing payments


• Recommending, selecting, and obtaining products and services, including prescriptions


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside


• Managing medical records, charts, reports and correspondence.

Schedule

Looking for Days? Nights? Weekends? Our emergency and critical care service is open 24/7.

Compensation

We offer a minimum pay rate of $15/hr along with a comprehensive benefits package.

Why VCA

We are passionate about supporting our teams and are committed to your continuing education and personal career development.

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Some of the benefits we offer

• Access to the people and resources of a large veterinary community


• Growth & leadership opportunities


• Career development programs and continuing education


• Tuition support and scholarships for Veterinary Technology and other programs


• Medical, dental & vision insurance


• Generous hospital discounts and product discounts


• Employer-paid life, long- and short-term disability insurance


• Paid vacation, sick time, holiday pay


• Paid parental leave


• 401(k)


• Free mental health resources and wellness subscriptions (Headspace)


• Opportunities to give back through strong Shelter partnerships and VCA Charities

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com