Client Service Representative – Receptionist

United Veterinary Care; Chattanooga (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid time-off

401K with match

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Referral Bonus

DailyPay

Pet Care Discounts

Job summary

Animal Clinic East in Chattanooga, TN seeks a full-time Client Service Representative (CSR) to join our AAHA-Accredited hospital. The CSR will be the first and last impression for clients, ensuring a welcoming, safe environment for both people and their pets.

The role focuses on front desk operations, bridging communications between pet owners and our veterinary team, handling appointments, payments, and client questions with compassion and efficiency.

Qualifications

• High school diploma required or GED.
• Minimum of one year of customer service experience.
• Experience as a doctor's assistant is a bonus (human or veterinary).
• Ability to learn multiple programs and strong communication skills.

Responsibilities

• Greet and welcome visitors and assess their needs.
• Handle incoming calls and emails and determine urgency.
• Check-in/check-out clients and review invoices.
• Communicate visit expectations and assist pet owners to reduce stress.
• Process financial transactions accurately and schedule appointments.
• Manage emergencies and walk-ins, respond to online requests.
• Maintain lobby and exam rooms cleanliness and stocking.

Skills

Customer service experience

Communication skills

Problem solving

Teamwork

Computer skills

Education

High School Diploma or GED

Tools

General computer skills

Job description

Description

Client Service Representative – Veterinary Receptionist Animal Clinic East is seeking a full-time

DescriptionClient Service Representative – Veterinary Receptionist Animal Clinic East is seeking a full-time Client Service Representative (CSR) to join our AAHA-Accredited hospital in Chattanooga, TN.

CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Animal Clinic East. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.

About Us:

Founded in 1953, Animal Clinic Inc. of Chattanooga has been dedicated to providing exemplary services that consistently exceed the expectations of our clients and their highly-valued pets. We are a full-service veterinary medical facility with locations in Chattanooga, TN (Animal Clinic Downtown & Animal Clinic East). Our professional and compassionate team seeks to provide the best possible medical, surgical and dental care for our patients. We go above and beyond to meet the strict requirements of The American Animal Hospital Association (AAHA), to maintain our accreditation for caring for companion animals. AAHA accreditation is sought voluntarily by only 15% of veterinary practices in North America, and we’re proud to be one of them!

If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!

Essential Functions and Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills and Qualifications:

• High School Diploma or GED required
• At least one year of customer service experience required
• Experience as a doctor’s assistant is a bonus (in human or veterinary medicine)
• General computer skills and ability to learn multiple programs
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to work seated for a majority of the day

Benefits and Perks:

• Paid time-off inclusive of sick, personal and vacation
• 401K with company match
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Referral Bonus Program
• DailyPay on Demand
• Employee Discounts for Pet Care

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.