Veterinary Client Service Representative

Doc-Side Veterinary Medical Center; Baltimore (MD); On-site; USD 22,730 - 25,485; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Doc-Side Veterinary Medical Center in Baltimore, Maryland is seeking a Veterinary Client Service Representative. In this role, you will provide outstanding customer service to our clients and their pets, ensuring a welcoming experience at our clinic.

The ideal candidate will have a passion for animals, strong communication skills, and the ability to handle multitasking in a busy environment. Benefits include paid time off, health insurance, and flexible schedules.

Qualifications

• Genuine passion for animals and their well-being.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide friendly, quality customer care to patients and clients.
• Process invoices and payments accurately.
• Schedule appointments and obtain necessary medical history.
• Communicate with the doctor and technical staff on patient arrivals.

Skills

Customer care

Communication skills

Multitasking

Computer proficiency

Job description

Department: Receptionists

Location: Baltimore, Maryland

Compensation: $16.50 - $18.50 / hour

Position Overview

Do you have a passion for animals and a talent for delivering outstanding customer service? We’re on the hunt for a friendly and enthusiastic Veterinary Client Service Representative to be the welcoming face of our clinic. In this vital role, you'll ensure our clients and their pets receive the best care from start to finish.

Responsibilities

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• Schedule variety of Morning (7:15 a-3:15 p) and evening (12 p-8 p) shifts and every other Saturday
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change

Preferred Qualifications

• A genuine passion for animals and their well‑being
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast‑paced environment
• Proficiency with computers
• A positive attitude and team‑oriented mindset

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development