Veterinary Client Service Pro — Growth & Benefits

Thrive Pet Care; San Diego (CA); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Continuing education

Pet discounts

Résumé du poste

Bodhi Animal Hospital in San Diego, a Thrive Pet Healthcare partner, is seeking a Veterinary Client Service Representative to join our growing team. This full-time role features four ten-hour shifts and centers on delivering excellent client service to dogs and cats, ensuring a smooth front-desk experience.

You will greet clients, answer phones, schedule and confirm appointments, triage needs, process payments, and maintain digital patient records while keeping the lobby welcoming.

Qualifications

• Minimum of two years of work experience in customer service.
• Veterinary industry experience preferred but not required.
• Proficient with MS Office software; familiarity with veterinary practice management software preferred.
• Ability to multi-task while managing high call volumes.
• Excellent communication skills (verbal and written).
• Strong attention to detail.
• Process end of day cash calculation.
• Comfortable around all companion animals.

Responsabilités

• Providing friendly, informative client service in-person and over the phone.
• Triaging patient and client needs to appropriate staff.
• Answer multi-phone line, address customer needs, schedule and confirm appointments.
• Follow up with clients regarding outstanding needs.
• Client check-in and out; processing payments.
• Conduct cash control.
• Create and maintain digital patient files.
• Ensure lobby is clean and inviting.
• Open and/or close hospital.
• Other tasks as the team and hospital require to support daily workflow.

Connaissances

Customer service

Multitasking

Attention to detail

Verbal and written communication

Cash handling

Animal handling

Outils

MS Office

Veterinary practice management software

Description du poste

Bodhi Animal Hospital in San Diego, a Thrive Pet Healthcare partner, is seeking a Veterinary Client Service Representative to join our growing team. This full-time role features four ten-hour shifts and centers on delivering excellent client service to dogs and cats, ensuring a smooth front-desk experience.

You will greet clients, answer phones, schedule and confirm appointments, triage needs, process payments, and maintain digital patient records while keeping the lobby welcoming.