Veterinary Client Service Manager

BluePearl Vet, LLC; Maitland (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join BluePearl Pet Hospital as a Veterinary Client Service Manager in Maitland, FL, leading client services in our emergency and specialty hospital. This role requires excellent leadership, organizational, and customer service skills, guiding a team to provide exceptional care and client satisfaction. With opportunities for career growth and a culture that promotes health and well-being, this position is perfect for a passionate leader.

Benefits

Medical, dental, vision, and life insurance

Flexible schedules

Paid time off and holidays

Access to education allowances and leadership programs

Qualifications

• 3-5 years of successful management experience in veterinary, healthcare, hospitality, or client services industries.
• Strong capability in coaching and team management.

Responsibilities

• Coach client service associates for effective client engagement.
• Manage day-to-day client service operations.
• Provide feedback for improving client satisfaction.

Skills

Time Management

Organizational Skills

Team Leadership

Customer Service

Education

Associate degree or equivalent in a related field

Job description

Take the next step in your career and join the BluePearl Pet Hospital in Maitland, FL as a Veterinary Client Service Manager for our emergency and specialty hospital.

Are you a passionate leader ready to make a difference? Do you have excellent time management, follow-through, and organizational skills? Do you love building successful teams that provide premier customer service and patient care?

Pay: $26.00 - $36.00 / hour

This pay band is a starting point and depends on experience.

BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Veterinary Client Service Manager. The role involves handling day-to-day client service operations under the supervision of the Practice Manager or Area Leader.

As a Veterinary Client Service Manager, you will:

• Coach client service associates to be proactive and effective in addressing client needs and escalated situations.
• Partner with the Client Service Team Leader to schedule staff efficiently to meet client needs.
• Act as a key member of the management team, providing feedback to improve client satisfaction.
• Participate in building positive internal relationships and process improvements.
• Collaborate with your recruiter for hiring and internal transfers.

Preferred Experience:

• Associate degree or equivalent in a related field preferred.
• 3-5 years of successful management experience in veterinary, healthcare, hospitality, or client services industries.

Why BluePearl?

• We are passionate about pets, offering insurance and discounts for pet treatments.
• Opportunities for growth through talent development and leadership programs.
• Access to continuous learning through education allowances, seminars, and BluePearl University.

We support your health and well-being with:

• Medical, dental, vision, and life insurance.
• Parental leave benefits.
• Flexible schedules.
• Retirement plans.
• Paid time off and holidays.
• Support from a licensed social worker for a healthy work-life balance.

We foster a family-like culture, committed to diversity and equal opportunity employment. Assistance and accommodations are available for applicants with disabilities. BluePearl is a drug-free workplace.