Veterinary Client Service Manager

The Gerontological Society of America (GSA).; Maitland (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading pet hospital as a Veterinary Client Service Manager to oversee client services and support staff. The role involves coaching, smooth scheduling, and fostering positive relationships, all while ensuring high-quality pet care. Benefits include comprehensive health coverage, ongoing development programs, and a supportive culture emphasizing teamwork.

Benefits

Trupanion pet insurance

Education allowances

401k and retirement plans

Paid time off and holidays

Flexible work schedules

Qualifications

• 3-5 years of managing professionals in complex organizations.
• Experience in veterinary/human medicine, hospitality, or client services.

Responsibilities

• Manage day-to-day client service operations.
• Coach client service associates.
• Participate in hospital management and enhance client satisfaction.

Skills

Leadership

Time Management

Organizational Skills

Customer Service

Education

Associate degree or equivalent in a related field

Job description

Take the next step in your career and join the BluePearl Pet Hospital in Maitland, FL as a Veterinary Client Service Manager for our emergency and specialty hospital.

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow-through, and organizational skills?
• Do you love building successful teams that provide premier customer service and patient care?

Pay: $26.00 - $36.00 / hour

This pay band is a starting point and is dependent on experience.

BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Veterinary Client Service Manager to join our team. The Client Services Manager plays a vital role by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Veterinary Client Service Manager:

• You will coach client service associates to be proactive at anticipating and addressing client needs, and seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule staff efficiently to meet and exceed client needs at every shift.
• You will be an integral member of the management team, acting as a link between clients, patients, and caregivers, and providing feedback to identify issues that may cause dissatisfaction.
• You will participate in hospital management, building positive internal relationships and supporting process improvements.
• You will collaborate with your recruiter for new hire selection or internal transfers to fill open positions.

Experience Preferred:

• Education: Associate degree or equivalent in a related field preferred.
• Experience: 3-5 years of success managing professionals in complex organizations, within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• We are passionate about pets, offering Trupanion pet insurance and discounts on pet treatments, procedures, and food.
• We support growth and development through talent programs and leadership workshops, with opportunities for career advancement within Mars Veterinary Health.
• We value continuous learning, providing annual education allowances, free sessions, and access to BluePearl University and over 2,000 medical journals.

We also prioritize your health and well-being with benefits such as:

• Medical, dental, vision, and life insurance
• Parental leave benefits
• Flexible work schedules
• 401k and retirement plans
• Paid time off and holidays
• Support from a regional licensed social worker for maintaining a healthy lifestyle

BluePearl fosters a family-like culture, emphasizing teamwork and remarkable pet care. We are committed to diversity and equal opportunity employment. Assistance or accommodations during the application process are available upon request. We are a drug-free workplace.