Veterinary Client Service Advocate | Pet Care Support

XPrep Learning Solutions LLC; Rockville (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health therapy

Parental leave

Pet parental leave

Childcare support

Fertility support

Free CE courses

Pet perks & discounts

Student loan support

Job summary

Dermatology for Animals in Rockville, MD is seeking a full-time Client Service Representative to welcome clients, coordinate appointments, and support the medical team. The role focuses on compassionate client care, managing check-ins/check-outs, processing payments, and ensuring smooth patient flow in a busy clinic.

Thrive Pet Healthcare provides growth through ThriveU courses, leadership workshops, and nationwide locations.

Qualifications

• Minimum 1 year of clinical veterinary experience.
• Customer/Client Service experience required.
• Superior/advanced communication skills.
• Possesses a positive work attitude.
• Self-motivated.
• High School diploma or equivalent.

Responsibilities

• Serve as compassionate advocate and primary contact for clients and pets.
• Welcoming clients and coordinating appointments.
• Facilitate clear communication between pet parents and medical team.
• Manage check-ins and check-outs.
• Process payments and support smooth patient flow.

Skills

Clinical veterinary experience

Customer service

Communication skills

Positive attitude

Self-motivated

High school diploma

Job description

Dermatology for Animals in Rockville, MD is seeking a full-time Client Service Representative to welcome clients, coordinate appointments, and support the medical team. The role focuses on compassionate client care, managing check-ins/check-outs, processing payments, and ensuring smooth patient flow in a busy clinic.

Thrive Pet Healthcare provides growth through ThriveU courses, leadership workshops, and nationwide locations.