Pet Care Front Desk Specialist

Thrive Pet Healthcare; Annapolis (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Paid parental leave

Purr-ental leave

Back-up care

Free CE courses

Pet perks

Student loan support

Job summary

Thrive Pet Healthcare is seeking a friendly Veterinary Client Service Representative in Annapolis, MD, to support pet parents and keep appointments running smoothly at Eye Care for Animals Bestgate, a Thrive partner. The CSR will greet clients, manage scheduling, and communicate professionally across in-person and online channels.

The ideal candidate loves pets, has great empathy, strong communication skills, and reliability.

Qualifications

• Empathetic and service-driven approach.
• Clear, professional communication in person, on the phone, and online.
• Punctual and dependable with a positive attitude.
• Able to stay calm and solution-focused in a fast-paced environment.
• Experience in veterinary medicine is preferred.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable.
• Schedule and manage appointments efficiently to keep the clinic running smoothly.
• Communicate clearly and professionally in person, over the phone, and online.
• Handle client inquiries and concerns with empathy, patience, and professionalism.
• Support the veterinary team by maintaining a welcoming and organized front desk environment.

Skills

Empathy

Excellent communication

Dependable

Punctual

Calm under pressure

Job description

Thrive Pet Healthcare is seeking a friendly Veterinary Client Service Representative in Annapolis, MD, to support pet parents and keep appointments running smoothly at Eye Care for Animals Bestgate, a Thrive partner. The CSR will greet clients, manage scheduling, and communicate professionally across in-person and online channels.

The ideal candidate loves pets, has great empathy, strong communication skills, and reliability.